Refund Policy
This Return & Refund Policy applies to all orders placed on Frontlinashop and delivered within the United States.
At Frontlinashop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help under the terms outlined below.
🕒 Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
✅ Eligibility for Returns
To be eligible for a return, items must:
-
Be unused and in original condition
-
Be returned in the original packaging
-
Include proof of purchase (order number or receipt)
❌ Non-Returnable Items
The following items are not eligible for return or refund:
-
Gift cards
-
Customized or personalized items
-
Clearance or final sale items
-
Perishable goods (if applicable)
📦 How to Start a Return
To initiate a return, please contact us at:
Please include:
-
Order number
-
Reason for return
-
Photos (if the item is damaged, defective, or incorrect)
Our support team will guide you through the return process.
🚚 Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where:
-
The item is defective
-
The item is damaged
-
The wrong item was received
In these cases, Frontlinashop will cover the return shipping cost.
We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
🔄 Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us before returning the product, and our team will assist you.
⚠️ Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos so we can resolve the issue at no additional cost to you.
💳 Refunds
Once we receive and inspect your returned item:
-
We will notify you of the approval or rejection of your refund
-
Approved refunds will be processed within 10 business days
-
Refunds will be issued to the original payment method
Please note: Processing times may vary depending on your payment provider.
🚫 Late or Missing Refunds
If you haven’t received your refund after approval:
-
Check your bank account
-
Contact your credit card company or bank
-
If the issue persists, contact us at support@frontlinashop.com
📍 Contact Information
For any questions about returns or refunds, please contact us:
Frontlinashop
📍 Address: 340 LAS Tablas RD, Templeton, CA 93465, USA
📧 Email: support@frontlinashop.com
⏰ Response Time: 24–48 business hours